Privacy Policy

Effective Date: March 05, 2026

At JRS Tracking Portal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our shipment tracking services. Our practices follow the principles of the Data Privacy Act of 2012 (RA 10173) in the Philippines.

1. Information We Collect

To provide accurate shipment tracking and maintain the functionality of our portal, we may collect the following information when it is voluntarily provided by users:

Tracking Information: 6-digit Airbill Number and 3-digit Branch Code (BC) used to retrieve shipment status.

Technical Data: IP address, browser type, device information, and cookies that help ensure the website works properly and protect against unauthorized automated access.

Contact Information: If you contact us through our forms or email, we may collect your name, email address, and phone number to respond to your inquiry.

2. How We Use Your Information

The information collected is used only for legitimate service purposes, including:

  • Retrieving and displaying the real-time status of your shipment.
  • Responding to customer support requests and inquiries.
  • Improving the performance, usability, and security of the tracking portal.
  • Complying with applicable legal and regulatory obligations.

3. Data Disclosure and Sharing

We respect your privacy and do not sell, trade, or rent your personal data to third parties. Your information may only be shared in the following situations:

Service Providers: We may work with hosting and infrastructure providers such as Pantheon to maintain website performance and security.

Logistics Network Integration: Tracking data is processed through the JRS Express logistics network to retrieve shipment updates.

Legal Compliance: Information may be disclosed if required by law, government request, or valid legal process.

4. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, users have the following rights regarding their personal data:

  • Right to be Informed – Understand how your data is collected and used.
  • Right to Access – Request a copy of personal data we may hold about you.
  • Right to Rectification – Request corrections to inaccurate or incomplete data.
  • Right to Erasure – Request deletion of your personal information when legally applicable.

5. Security Measures

We implement appropriate technical, physical, and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse. These include SSL encryption, secure hosting infrastructure, and standard web security practices. Our portal follows industry-standard security procedures to maintain the integrity of your information.

6. Contact Our Data Protection Officer

If you have questions about this Privacy Policy or wish to exercise your data privacy rights, you may contact us at:

Email: jrstracking@gmail.com

Official JRS Data Protection Office:
jrs_dpo@jrs-express.com.ph